Refund policy
Last updated: October 27, 2026
Fit guarantee: free size exchange
If your harness doesn't fit, contact us within 30 days of delivery and we'll send you a different size for free. You don't need to send the original back. One free size exchange per order, while that size is in stock. The new size ships on our normal timeline: processed in 1–3 business days, delivered in 7–14 business days.
30-day returns
You can return unused items in their original condition and packaging within 30 days of delivery.
- Start with us first. Please contact us with your order number before sending anything. We'll reply with return instructions and the return address. Items sent back without contacting us first can't be processed.
- Return shipping is paid by the customer, and we recommend a tracked service. Original shipping was free, so nothing is deducted for it.
- Refunds go back to your original payment method within 5–10 business days after we receive and check the return. We'll email you when it's done.
- Items that have been used, washed, chewed or damaged by use can't be returned, except under the fit guarantee above or when the item is faulty.
Damaged, faulty or wrong items
If your order arrives damaged, faulty or not what you ordered, contact us within 30 days of delivery with your order number and a photo. We'll send a free replacement or give you a full refund, and you won't need to send anything back.
Cancellations
You can cancel an order any time before it ships. Contact us as soon as possible. Once an order has shipped it can't be cancelled, but the return policy above still applies.
Questions
Reach us any time through our contact page. We reply within 1 business day.